How long does it take before I’m able to view a sample?
Answer:
Up to 72 hours.
Is it possible to get rush service, and if so, how much is it?
Answer:
Yes, we offer rush service for $25. With our rush service, you can receive your design in as little as 24 hours.
What is the order process?
Answer:
Simply fill out the order form and pay either the deposit or the full balance. Once we’ve created a sample for you, we will send you the information to view the design. If you require a revision, you would simply request a revision from the Request Revision tab. If you don’t need a revision, you will approve your order by paying the order’s balance, or if you’ve paid the full balance before ordering, you’d simply fill out the short form labeled, “Approve Sample.”
I don’t have Paypal. Is there another way to pay you?
Answer:
You don’t need a Paypal account to make the payment via Paypal. You simply need a credit card or debit card. We also offer payment options through Square. Please contact us for details.
What formats will I receive after I complete my payment?
Answer:
JPEG, PDF, GIF and PNG
Can I receive the files EPS format?
Answer:
Yes, of course. EPS format is $49.
Is the deposit refundable?
Answer:
No.
Will you ever sell my design or recreate it for someone else?
Answer:
No. Our designs are exclusive to the buyer only unless otherwise noted.